Tech
Investors and techies gather in San Francisco to bathe in generative A.I. hype sparked by ChatGPT
Published
1 month agoon
By
ironity
Instead, there was an overarching feeling of optimism.
They were there to discuss the latest craze capturing the attention of the tech world: generative artificial intelligence. The technology is known to the larger world through ChatGPT, which has captivated imaginations with its ability to generate creative text via written prompts.
Generative AI is a catch-all term describing programs that use artificial intelligence to create new material from complex queries, such as “write a poem about monkeys in the style of Robert Frost” or “make an image of pandas draped over living room furniture.”
While AI more generally refers to software programs that can make themselves better by “learning” from new data, and which have been used behind the scenes in all kinds of software for years, generative AI is a fresh consumer-facing spin on the concept.
About 1,000 people from all over the world, including AI researchers and content marketers, attended Tuesday’s Gen AI Conference, which was organized by startup Jasper. It was a lavish affair, held at Pier 27 on the Embarcadero, overlooking San Francisco Bay.
Attendees noshed on free farm-to-table lunches and bonne bouche delicacies and sipped their coffee from mugs, not the disposable cups typical at most tech events. In the “Art Experience” room, guests could zone out staring at the computer-generated visuals that covered the walls, featuring scenes of multicolored cityscapes and abstract, morphing shapes.
“To me it feels like it’s cracking in a way that Web3 felt like in 2021,” said Ken Walton, vice president of growth for Azra Games, which incorporates blockchain technologies and is backed by Andreessen Horowitz.
“There’s a sense of wide-open possibility,” he told CNBC.
The mood in Silicon Valley and the surrounding San Francisco Bay Area was dour.
Then came ChatGPT, from Microsoft-backed startup OpenAI. The underlying AI software powering ChatGPT, a kind of machine-learning technology known as a “large language model,” isn’t new. But the chatting program’s simple-to-use interface meant that the masses could now play with cutting-edge software that was previously limited to AI researchers and techies.
Suddenly the tech sector seemed exciting again. The venture capital community poured $1.4 billion last year into startups specializing in the technology and has amped up the rhetoric.
As Bessemer Venture Partners’ Sameer Dholakia told audience members, generative AI could change “the lives of billions of people.”
Conference organizer Jasper received $125 million in funding in October from investors such as Bessemer, Coatue and IVP. Jasper incorporates technologies from OpenAI and others in its software that generates promotional copy for marketers, among other uses.
But the field of generative AI is so new, startups are still trying to discover appropriate business use cases and figure out how to make money. Because language models like OpenAI’s GPT family of software have gotten much better at producing readable text, investors believe that content marketing represents an easy sale.
Conference attendee Arshavir Blackwell, a machine learning expert and principal at Arvoinen Consulting, told CNBC that he’s interested in using generative AI technologies such as ChatGPT to produce more compelling Facebook ads for clients as part of his consulting business. Blackwell said he believes that the text-producing software has improved so much that it could be possible for advertisers to come up with promotional copy that resonates with users in ways they didn’t imagine.
Blackwell credits OpenAI and ChatGPT with showing people what’s possible with generative AI, shining a spotlight on the industry at large.
“They were not afraid to take risks,” Blackwell said, noting that the AI startup kept releasing new iterations of the software despite its propensity to generate inaccurate information and produce the occasionally offensive comment.
At the same time, advances in computing, particularly the evolution of a kind of computer chip known as a GPU, have made it easier to develop the machine-learning software that lets these programs create more realistic text and images.
“The bottleneck has been the computing,” Blackwell said.
Still, he notes training these massive AI technologies “costs like $5 million.” For now, startups such as OpenAI and Stability AI, which developed a popular open-source image-generating tool, depend on big investors to provide them the money to create their tools.
During one conference session, Dario Amodei, the CEO of AI startup Anthropic, told audience members that firms are getting more comfortable spending a ton of cash on AI because they see the software getting more capable each day.
Until a year ago, Amodei said, “you could only justify a few million dollars” on AI projects. “Folks are spending $100 million now,” he said.
Still, software that incorporates generative AI can prove unwieldy, especially when users make it perform tasks that it wasn’t intended to do. For instance, Microsoft’s recently released experimental chat tool for its Bing search engine has been generating bizarre and sometimes disturbing conversations based on certain prompts.
“The model at times tries to respond or reflect in the tone in which it is being asked to provide responses that can lead to a style we didn’t intend,” Microsoft said in a blog post that addressed the debacle.
It’s part of the mystery of developing and using generative AI.
“I’ve never seen a technology that is produced as such where on one hand where you put all this data in, you’ve got thousands of GPUs, it costs $10 million, maybe $100 million, to train, and once you’ve trained it, you don’t necessarily know everything it can do,” Amodei told attendees.
As Jai Das, a president and partner of Sapphire Ventures, noted on Twitter, “Generative AI is an interesting alternative for content creation, but let’s be honest, the content is very boring and generic.”
“Basically, it’s just a tool,” he added in another tweet.
But for one day in San Francisco, generative AI was more than just a tool. It was the next leap forward in computing.
“We know we’re in one of those moments,” Dholakia told attendees. “This is, as we have seen before in previous generations, a technical leap forward — like cloud computing, like mobile, like the internet — that fundamentally changes the way we operate.”
Meanwhile, as tech enthusiasts and investors debate its importance, we can enjoy the results, such as ChatGPT’s effort to write a poem about monkeys in the style of Robert Frost:
In the woods, where trees stand tall and grand,
A band of monkeys roam the land,
With nimble hands and playful eyes,
They chatter, leap, and swing on vines.
Amidst the green, they find their fun,
In a world where joy is never done,
Where every tree is a playground new,
And every fruit a prize to pursue.
Like mischievous sprites, they dart and dance,
With a joy that seems to take a chance,
And in their playful, wild abandon,
They seem to laugh at life’s demands.
Yet, in their eyes, a wisdom lies,
A knowing glint that underlies,
Their antics, pranks, and playful ways,
A sense of life that goes for days.
So, let us learn from these creatures fair,
And let our hearts take to the air,
With playful spirits, like monkeys wild,
In a world that’s happy, free, and mild.
Watch: Charlie Munger weighs in on ChatGPT3.
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Tech
TikTok CEO got grilled by lawmakers from both parties on whether the Chinese-owned app can protect American privacy
Published
3 hours agoon
March 24, 2023By
ironity
Evelyn Hockstein | Reuters
“We may not always agree on how to get there, but we care about our national security, we care about our economy and we sure as heck care about our children,” Carter said.
Chew found little reprieve during the questioning from either side of the aisle on Thursday. Lawmakers grilled him on the app’s potential to harm kids through its addictive features and potentially dangerous posts, as well as whether data from U.S. users could end up in the hands of the Chinese government through its China-based owner, ByteDance.
After more than five hours of questioning, it’s clear that lawmakers on the committee are not satisfied with TikTok’s current ownership structure, even if not all of them are calling for a full ban. But Chew’s testimony did not quell many concerns that lawmakers had about its ties to China or the adequacy of its risk-mitigation plan, Project Texas. In some cases, it may even provide fodder for those who believe the risk from TikTok is unacceptable.
“I’ve not been reassured by anything you’ve said so far and I think quite frankly your testimony has raised more questions for me than answers,” Rep. Lisa Blunt Rochester, D-Del., said at one point in the hearing.
It’s not clear how Thursday’s hearing will translate into action. But several members seemed focused on passing a comprehensive digital privacy bill, like the one the panel approved last Congress but didn’t get to the floor for a full chamber vote. That sort of legislation would help resolve data privacy concerns that exist across all tech companies, including U.S. businesses like Meta, Google, Twitter and Snap.
Read more about tech and crypto from CNBC Pro
Congress has been mulling such a bill for years with no results. Rep. Greg Pence, R-Ind., noted this was the 32nd hearing Congress has held on privacy and Big Tech.
A ban or forced sale of the app, which some members think is the only way to solve the immediate risks, is another matter. The Committee on Foreign Investment in the U.S. (CFIUS) is reviewing ByteDance’s acquisition of TikTok’s predecessor app, Musical.ly. It could recommend that the president force divestment if members can’t agree on an acceptable alternative to mitigate national security risks.
Or, the government could find other ways to try to ban the app. For example, the bipartisan RESTRICT Act introduced in the Senate would give the Commerce secretary the ability to review technology from foreign adversary countries and recommend the president ban the technology if the risks can’t be appropriately mitigated.
In one particularly dramatic moment on Thursday, Rep. Kat Cammack, R-Fla., played a video she found on TikTok showing what appeared to be an animated gun continuously reloading with the caption “Me asf at the, House Energy and Commerce Committee on 3/23/23.” TikTok removed the video at some point during the hearing.
TikTok played down the importance of Thursday’s hearing in a statement.
“Shou came prepared to answer questions from Congress, but, unfortunately, the day was dominated by political grandstanding that failed to acknowledge the real solutions already underway through Project Texas or productively address industry-wide issues of youth safety,” TikTok spokesperson Brooke Oberwetter said. “Also not mentioned today by members of the Committee: the livelihoods of the 5 million businesses on TikTok or the First Amendment implications of banning a platform loved by 150 million Americans.”
Clarity on China connections
Chew began his opening remarks by sharing details of his background and the countries to which he’s been connected. Chew said that he’s lived in Singapore, the United Kingdom and the U.S. Like him, his parents were born in Singapore and his wife was born in Virginia.
Notably, China wasn’t on the list.
But during the hearing, lawmakers drilled down into TikTok’s ties to China through its parent company.
While TikTok recently found a few allies on Capitol Hill, lawmakers on the House Energy and Commerce Committee did not display a similar level of sympathy. On Wednesday, Rep. Jamaal Bowman, D-N.Y., likened the focus on TikTok to a “red scare” over China, but many of his Democratic colleagues on Thursday seemed deeply concerned about security risks stemming from TikTok’s Chinese ownership.
Throughout the hearing, the lawmakers interrogated Chew about the ability of China-based ByteDance employees to access U.S. data, its failure to remove some dangerous or harmful posts and whether the company has interacted or aligned itself with the Chinese Communist Party.
Chew denied that TikTok shares data with the Chinese Communist Party. He said the company doesn’t have a policy to ask individual employees about their party affiliations in China, but pointed out that ByteDance CEO Liang Rubo is not a member of the party.
A key question for members of the committee seemed to be whether TikTok could uphold American values while being a subsidiary of a Chinese company. Lawmakers and intelligence officials fear that Chinese government officials could access U.S. user data from ByteDance through a Chinese law that allows officials to obtain company information for purported national security reasons.
“We do not trust TikTok will ever embrace American values — values for freedom, human rights, and innovation,” said Chair Cathy McMorris Rodgers, R.-Wash., who supports a TikTok ban, in prepared remarks.
“TikTok needs to be an American company with American values and end its ties to the Chinese Communist Party,” Rep. Darren Soto, R-Fla., later echoed.
Chew admitted that China-based employees can still access some U.S. data, but that new data will stop flowing once the firm finishes deleting it from its Singapore and Virginia-based servers as part of its Project Texas mitigation plan.
But several members said they think the project is still inadequate to protect American data.
“I don’t find what you suggested with Project Texas and this firewall that’s being suggested to whoever will be acceptable to me,” ranking member Frank Pallone, D-N.J., said. “I still believe that the Beijing communist government will still control and have the ability to influence what you do.”
It didn’t help that The Wall Street Journal reported that China said it would oppose a forced sale of TikTok, saying that it would involve an export of technology.
“Despite your assertions to the contrary, China certainly thinks it is in control of TikTok and its software,” said Rep. Michael Burgess, R-Texas, pointing to the news article.
Burgess and others also asked Chew about his preparation and whether ByteDance employees were involved in getting him ready for the hearing. Chew said TikTok’s team in D.C. helped him prep.
Later, Chew told Rep. Morgan Griffith, R-Va., that TikTok shares legal counsel with ByteDance. Griffith said under that arrangement, “there is no firewall, legally,” since those lawyers could share information with each other.
When Rep. Debbie Lesko, R-Ariz., asked if Beijing has persecuted the Uyghur minority group in the country, Chew sought to redirect the discussion back to TikTok.
“While it’s deeply concerning to hear about all accounts of human rights abuse, my role here is to explain what our platform does,” Chew said.
Later, when Rep. August Pfluger, R-Texas, asked if TikTok supports genocide, Chew again sought to bring the conversation back to app. Asked a second time, Chew answered that no, it does not.
Toward the end of the hearing, Chew expressed that his testimony was attempting to do something almost impossible. Referencing a report that members brought up from the University of Toronto-based Citizen Lab, Chew said, “Citizen Lab is saying that they cannot prove a negative, which is what I have been trying to do for the last four hours.”
WATCH: TikTok CEO Shou Zi Chew: Never had any discussions with Chinese government officials as CEO

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Tech
These tech giants are still making money, but layoffs are coming hard and fast
Published
5 hours agoon
March 24, 2023By
ironity
Beata Zawrzel | Nurphoto | Getty Images
That’s despite most of these companies being profitable.
“Headcount reduction is a result of over hiring during the pandemic and a slower growth outlook than originally forecasted,” according to a report by financial services company Jefferies.
With interest rates and inflation remaining elevated, consumers are pulling back spending amid uncertainty in the global economy.
As a result, companies “need to reduce headcount in order to regain operating efficiency with a headcount that matches current demand trends,” the analysts at Jefferies said.
With interest rates rising, capital has become more expensive and companies started reining in their headcount costs.
“Particularly for startups, the surge in employment was partly fueled by cheap capital,” wrote a Bank of America Global Research report.
Here are some of the more prominent global tech firms that have axed staff despite earning big money.
Microsoft
Microsoft posted a net profit of $16.4 billion for the quarter ended Dec. 31, down 8% from a year ago. Its cloud business drove results, with Microsoft Cloud revenue at $27.1 billion, up 22% year-over-year.
The firm also delivered “record results” in fiscal year 2022 ended Jun. 30 despite a “dynamic environment,” CEO Satya Nadella said in the tech giant’s annual report.
“We reported $198 billion in revenue and $83 billion in operating income. And the Microsoft Cloud surpassed $100 billion in annualized revenue for the first time,” he said in the fiscal year 2022 report.
Despite that, Microsoft announced in January that it’s laying off 10,000 workers as the firm braces for slower revenue growth.
Alphabet, parent of Google
Google parent Alphabet announced in January it will be cutting 12,000 workers.
The company missed on earnings and revenue in the fourth quarter, but managed to eke out a 1% year-on-year revenue growth for the quarter ended December.
CFO Ruth Porat said during the earnings call that Alphabet added 3,455 people during the quarter, most of them technical roles.
She also told CNBC’s Deirdre Bosa the company is meaningfully slowing the pace of hiring in a bid to deliver profitable growth in the longer run.
“Over the past two years we’ve seen periods of dramatic growth. To match and fuel that growth, we hired for a different economic reality than the one we face today,” said CEO Sundar Pichai, in a memo to staff.
Amazon
SAP
Germany’s SAP said it met guidance across the board for full year 2022, with cloud revenue increasing 24% from a year ago. The enterprise software company also returned to positive operating profit growth of 2%.
However, SAP announced in January that it’s cutting up to 3,000 jobs, as the leadership seeks to steer the company toward double-digit profit growth in 2023.
Sea Group
Singapore-based tech giant Sea Group reported net income of $422.8 million in the fourth quarter of 2022 — the company’s first quarterly profit since it started in 2019.
Days later, the Indonesian unit of Sea’s e-commerce arm Shopee conducted a fresh round of layoffs, affecting less than 500 full-time and contractual employees, according to media reports.
Last year, the company reportedly already cut more than 7,000 jobs — or about 10% of its workforce.
Other tech firms in Asia have not been spared either.
Indonesia’s GoTo Group, Singapore’s Sea Group, Carousell, Foodpanda and South Korea’s Naver and Kakao are some of the companies that have cut employees in the last few months.
Dell

The headcount reduction was conducted in an effort to “stay ahead of downturn impacts,” co-COO Jeff Clarke said in a memo to employees.
While fiscal year 2023 revenue improved, Dell’s operating income dipped 26% to $1.18 billion in the fourth quarter of fiscal year 2023 as demand for PCs and laptops slowed globally.
Apple
Apple has dodged mass layoffs so far, having hired at a slower pace than Google, Amazon, Microsoft and Meta.
But the iPhone-maker is also seen tightening its belt.
The company reportedly delayed bonuses for some employees and limited hiring in March. Apple let go of contract staff in August, according to a Bloomberg report.
The iPhone maker missed expectations for revenue, profit, and sales for several lines of business in the first quarter of fiscal year 2023 which ended Dec. 31 last year.
CEO Tim Cook blamed it on a strong dollar, production disruptions in China, and macro headwinds.
This is not exhaustive list.
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Tech
Crypto is banned in China, but Binance employees and support volunteers tell people how to bypass the ban
Published
7 hours agoon
March 24, 2023By
ironity
Akio Kon | Bloomberg | Getty Images
Binance founder Changpeng “CZ” Zhao has touted the exchange’s know-your-customer systems, known as KYC, as a billion-dollar effort. Among other functions, they are supposed to stop customers that aren’t supposed to be on the platform, including residents of China.
But customers in China and around the world regularly subvert Binance’s controls to hide their country of residence or origin, messages in Binance’s official Chinese-language chatrooms show.
CNBC obtained, translated and reviewed hundreds of messages from a Discord server and Telegram group which are controlled and operated by Binance. More than 220,000 users were registered across both groups, which were freely accessible to anyone who registered and joined. Until late March, there were no controls on access, which is how CNBC was able to review messages from 2021 to 2023.
The messages CNBC reviewed come from accounts identified as Binance employees or Binance-trained volunteers known as “Angels.” In these messages, they shared techniques that can be used to evade Binance’s KYC, residency, and verification systems.
Some of the techniques that employees and volunteers have shared involve forging bank documents or offering false addresses. Others involve simple manipulation of Binance’s systems.
Employees, volunteers, and customers also shared video guides and documents that showed mainland residents how to falsify their country of residence in order to obtain Binance’s debit card, which would effectively turn their Binance crypto into a conventional checking account.
Whatever the method, Binance’s Chinese users take on a significant risk: In China, crypto exchanges have been outlawed since 2017, while crypto itself was outlawed in 2021. Many of the products that Chinese residents seek access to are also illegal under Chinese law.
The techniques shared with and among customers also call into question the effectiveness of Binance’s anti-money laundering efforts. For international businesses like Binance, KYC and anti-money laundering efforts are critical in ensuring customers aren’t engaged in illegal activity, like terrorism or fraud.
Experts in financial regulation shared concern that Binance’s KYC and AML efforts can be so easily thwarted.
“If I had a eight out of 10 concern about Binance from a regulatory perspective and from a national security perspective, this takes it to a 10 out of 10,” Duke University professor and former FDIC chief innovation officer Sultan Meghji told CNBC.
Meghji’s concerns about the laxity of Binance’s enforcement of KYC guidelines extend beyond China. “I think explicitly about the national security implications of how terrorists, criminals, money launderers, cyber people in North Korea, Russian oligarchs, et cetera, could use this to get access to this infrastructure,” he said, referring to some of the techniques described.
Wells Fargo anti-money laundering executive Jim Richards agreed that the techniques for bypassing Binance’s KYC controls could have implications beyond China. “What about North Korean customers, or Russian customers, or Iranian customers?” Richards asked.
When reached for comment on the findings in this article, a Binance spokesperson told CNBC, “We have taken action against employees who may have violated our internal policies including wrongly soliciting or making recommendations that are not allowed or in line with our standards. We have strict policies requiring all users to pass KYC by providing us with their country of residence and other personal identification information.”
The spokesperson added, “Binance employees are explicitly forbidden from suggesting or supporting users in circumventing their local laws and regulatory policies, and would be immediately dismissed or audited if found to have violated those policies.”
CNBC also reached out to the Binance employees and Angels named in this article. One told CNBC to contact Binance’s PR team. The rest did not reply.
Public compliance, private evasion
In 2021, after China banned cryptocurrency, Bloomberg reported that Binance had stopped letting Chinese mobile phone numbers register. The company told Bloomberg that it had blocked Chinese IP addresses as well.
But Chinese customers have continued to seek ways to trade on Binance, which include using instructions provided by employees and volunteers. In some cases, these instructions rely on virtual private networks, or VPNs, software that can disguise the user’s location and send messages through the Chinese Internet firewall.
In May 2022, in a support channel on Binance’s Discord server, a user asked “How can mainland users register now?”
A person using the handle Yaya and identifying as a Binance employee told them to activate their VPN and register as a Taiwanese resident, then switch their nationality back to China. The employee also suggested avoiding using VPN nodes in the “United States, Singapore, and Hong Kong.” Binance officially restricts access to certain products in those countries.
Messages obtained by CNBC from Binance’s Chinese-language Discord server.
CNBC
User #1: How can mainland users register now?
yaya.z: [How to register for mainland clients]:
Clients need to use a VPN that excludes IP addresses from restricted regions such as the United States, Singapore, and Hong Kong. Then use overseas email (Outlook, Gmail, ProtonMail) to register. Please choose Taiwan as a place of residence; then switch back to China at the authentication phase, then upload the mainland ID card.
There are steps that exchanges can and should take to prevent VPN use, said Neel Maitra, a partner at law firm Wilson Sonsini and a former SEC senior special counsel for cryptocurrency issues.
“Most best practices by exchanges also account for common evasive behaviors,” Maitra told CNBC. “While it is true an exchange cannot necessarily prevent or effectively police all possible forms of evasion, I think most regulators would require that they police against the most common evasive forms.”
Binance told CNBC it had implemented “advanced detection tools” to root out users in “restricted and sanctioned regions that had access to sophisticated masking tools including VPNs.”
In other cases, the advice does not rely on a VPN.
In Dec. 2022, a person with the handle Stella, who was identified as a Binance community manager in the company’s online marketing materials, posted messages in a server-wide announcement channel, explaining how people could use a specialized “VPN-free” domain name and download an app which appears to be specifically tailored for customers in mainland China to use Binance services.
CNBC was provided the link to this app from an email address with a binance.com domain. A reporter was able to download the app from a location within China without a VPN, and register using a Chinese phone number. The app is hosted on Tencent, which offers a cloud computing service popular within China, and offers the ability to purchase crypto from other Binance customers in prices denominated in Chinese yuan, using the popular Chinese apps WeChat or Alipay. It also has options to submit Chinese identity documents for KYC verification.
Binance told CNBC it does not offer a specialized version of its app for Chinese customers. “‘Binance does not offer a ‘Binance Chinese Android app,” a spokesperson said. “There is only one official Binance app.”
More often, employees appear to refer questions about KYC to Binance Angels, creating a gap between the company and potential regulatory violations, messages reviewed by CNBC show. Binance has emphasized that Angels “are not representatives of Binance.”
“Our role is limited, and we do not speak on Binance’s behalf,” an Angel said in a Binance blog post.
But Binance’s Chinese-language Angels go through a separate training process that takes up to a year, according to a Binance hiring page. They’re vetted, trained, and deployed across Binance’s Telegram and Discord groups, operating under the supervision of Binance employees.
Reuters has previously reported on how Binance offers their Angels crypto discounts for their work.
In one Oct. 2022 exchange reviewed by CNBC, an Angel advised a user who was having trouble accessing the specialized Binance websites that were supposed to work within mainland China.
That Angel told the user to switch their VPN to a different region and try again.
“How do users in mainland China register their accounts?” another user asked in a Mar. 2022 message.
“Register with an overseas email address,” the same Angel responded, before telling the user to pick Taiwan as their residence.
That volunteer offered similar guidance to other customers. In Apr. 2022, another purported mainland China resident asked “What could I do if proof of residence is required? Can I change my place of residence?”
“Proof of registered residence is not required,” this Angel responded.
In another case, a purported mainland resident worried about uploading their Chinese identity documents, messages from March 2022 show. The same Angel reassured the user they could claim to be in Taiwan but still submit a Chinese identity card, and Binance wouldn’t stop them.
“[Binance] doesn’t do business on the mainland, but it can’t stop mainland users from bypassing the great firewall to play,” the Angel assured the user.
Angels also teach users about the exchange’s offerings, best practices, and the blockchain.
In one question-and-answer lesson from Apr. 2022, two Binance Angels showed Chinese users how they could participate in Launchpad, Binance’s IPO-like product for new crypto tokens.
Chinese residents are prohibited from participating in initial exchange offerings under Chinese laws, including a specific ban on initial coin offerings.
“How do mainland users participate in Launchpad?” the Angel leading the session asked, rhetorically.
Several users said it was impossible.
But other participants in the Q&A, including a different Angel, said registering a foreign company or with foreign KYC would let mainland users sidestep Binance’s controls.
“Congratulations to this top student,” the session-leading Angel responded to the user who answered “overseas company” the fastest.
In comment to CNBC about the findings in this article, Binance reiterated that the Angels are not employees.
“Binance Angel Program is a community ambassador program, no different than the community ambassadors that operate on other platforms like Wikipedia and Reddit. Binance Angels are not given access to Binance equipment or Binance internal systems, nor do they have the authority to speak for Binance. Binance Angels are forbidden from sharing recommendations that are against our company policies or the law and would be immediately removed from the Binance Angel Program if they were found doing so.”
The Palau dodge
Palau launched its digital residency program in 2022 in an effort to modernize physical identity cards, rolling out an NFT-linked identity card that’s available for a few hundred U.S. dollars annually.
In a 2022 visit to the archipelago, Zhao called it a “very innovative” effort.
But Palau’s program also lets users around the world access Binance using their Palau “residency” to hide their country of citizenship and residency.
Customers openly referred to Palau’s program as a way to sidestep Binance’s country-specific controls, according to Telegram and Discord messages CNBC reviewed.
When users asked how to access products and currencies otherwise unavailable to Chinese residents, Angels guided them to an Oct. 2022 tweet from a handle that belongs to a Binance client relationship manager, according to a Binance customer who worked with them. That tweet, which has since been deleted, linked to a third-party Mandarin YouTube guide on using the Palau residency to pass Binance’s European Union KYC controls, even if the user lived outside the EU.
“Passing” allowed users to apply for Binance’s restricted Visa debit card, which lets them turn their crypto into fiat currency for use anywhere. (Visa declined to provide comment for this story.)
Specifically, the third-party video walks users through how to register with Palau, purchase the Palau ID, and upload the ID to Binance’s exchange. It then shows a user how to create a placeholder mail-forwarding Austrian address. Then, it offers an apparently genuine bank statement from the video creator’s German bank account, and explains how to modify the bank statement to include the Austrian address. Forging the bank statement takes nothing more than a PDF editor, according to the video’s creator.


In Nov. 2022, one user who said they were in mainland China inquired about the Binance Card, messages from the Discord server show. An Angel directed them to the video, and suggested it would help them get it.
In comment to CNBC, Binance says it did not have any part in creating the video guide. “That video is not a Binance-owned piece of content, nor is the content creator a Binance employee or even a Binance Angel.”
The technique of using fake Austrian credentials was well-known enough to be discussed in other chats in Nov. and Dec. 2022, although some of these chats did not make specific reference to this video.
One Binance employee warned an applicant not to apply for the Binance debit card “casually,” noting, “Some users said their accounts were banned after attempts to change their addresses to unauthorized countries.”
The customer reassured the Binance employee that they had used Austrian bank statements.
Similarly, in Dec. 2022 messages on Binance’s Chinese-language Telegram group, users complained that they couldn’t get a Binance debit card.
“If you are Chinese, you can’t,” one user said.
Another user guided them to a different video that used the same false proof-of-address and took advantage of an account from the same German bank.
“What if you can’t produce the relevant documents?” the creator of this second video asked rhetorically. “You can join my Telegram group. Someone in my group provides this service which can help you customize this address certificate.”
Or, the creator continued, mainland users could obtain “proof of address” or “overseas professional customization” on Taobao, a Chinese marketplace.
Regulatory and compliance experts told CNBC they were alarmed by how easily Binance users were able to fake KYC credentials.
“I’m sitting at main Justice, or the National Security Council, I get very concerned hearing this. If I’m sitting at the IRS, I get very concerned about this,” Meghji told CNBC.
Richards told CNBC that any unauthorized access to Binance would concern the exchange’s traditional financial partners, from Visa to a customer’s bank. If a user tried to withdraw funds from Binance into a JP Morgan Chase checking account, for example, it might cause some concern.
“Chase would look at the source of funds and see that they’re coming from Binance,” Richards said. “And if they know that Binance is suspect, then the source of funds could be seen as suspect.”
CNBC asked Binance for comment on the substance of all the reporting in this article, and shared several specific posts and messages in the process. All of those messages and posts, including the Binance employee’s Tweet sharing the how-to video, were deleted after CNBC provided them to Binance.
In addition, hours after Binance responded to CNBC, messages apeared on Twitter suggesting that some customers’ Binance debit cards had been frozen.
“Why is my Binance card frozen?” the customer asked in Chinese.
The employee told the customer to take their concerns to Binance’s banking partner.
“How do Binance applicants know which bank is issuing the card?” the user retorted.
— CNBC’s Hakyung Kim contributed to this report.


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