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Founders swarmed SVB’s Bay Area branches looking for answers after bank’s historic failure

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A Brinks armored truck sits parked in front of the shuttered Silicon Valley Bank (SVB) headquarters on March 10, 2023 in Santa Clara, California.
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Tech founders and execs were undeterred by the inclement weather on Friday, as they crowded the doors of Silicon Valley Bank locations across the Bay Area, in hopes of getting their money and answers to their critical questions.
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Regulators shuttered SVB and seized its deposits in the second-largest U.S. banking failure in history and the largest since the 2008 financial crisis.

Thousands of startups have long counted on SVB for everyday banking services, and the firm’s sudden collapse raised imminent concerns about how clients would pay their bills and their employees.

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Some company leaders went to the bank’s branches to try and get help. While waiting outside in long lines, they found camaraderie with those in the same boat and shared stories of their misfortunes.

‘Hoping for better news Monday’

SVB had 17 branches in California and Massachusetts, and the FDIC said in its press release that “the main office and all branches of Silicon Valley Bank will reopen on Monday, March 13, 2023.” 

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The regulator said that all uninsured deposits will be accessible Monday. But the FDIC only insures deposits of up to $250,000 per client and, as a bank primarily serving businesses, roughly 95% of SVB’s deposits are uninsured.

In Santa Clara on Friday morning, SVB customers arrived frustrated and angry, many donning blank and tired faces.

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A group of four men gathered near the doors. Some had tears in their eyes.

One of the men, who asked not to be named, told CNBC he’d been banking with SVB since 2018 and never expected to see this happen. He said most of his money was tied up in the bank. Eventually, the man let out a soft sob, apologizing as he excused himself.

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A woman, dropped off by an Uber, slung her backpack over her shoulder and marched to the front doors of the bank, past the crowd, determined to speak with someone. When she reached the locked doors, people in the crowd mumbled about how nobody would talk to them. Unsuccessful, the woman ordered another Uber that picked her up a few minutes later. 

Toward the end of the day, startup founders trickled in less and less to the Menlo Park office promenade in hopes of catching a representative.

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Jennifer Elias

Customers could be heard repeating the phrase, “hoping for better news Monday.”

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A sign posted on the windows of each location repeated the line from the press release about all locations opening up on Monday.

One startup employee, who didn’t want to be identified, brought up the 2008 financial crisis and the FDIC’s takeover of Washington Mutual. The failed savings and loan was sold to JPMorgan Chase, and the man said he’s hoping for a similar type of result for SVB.

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At one point a pizza delivery person showed up with at least five boxes of pizzas. It was the first time the doors opened in hours.

‘I’m trying to get a check!’

In Menlo Park, Teslas filed into SVB’s Sand Hill Road parking lot Friday. Customers exited their cars and approached the entrance.

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Those who visited a San Francisco branch earlier in the day were met with a Post-it note directing corporate customers to the bank’s Sand Hill location. It’s a 40 mile drive, and one that didn’t bring satisfying answers.

“I’m trying to get a check!” one man said, knocking on the locked glass doors while making eye contact with someone working in the office. A representative came out periodically to answer clients’ questions in whispering tones, declining to address the press.

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SVB clients knocked on the locked entrance doors of the Menlo Park office in hopes of getting the attention of a security guard or representative.

Jennifer Elias

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One startup founder told CNBC he came to make sure an international wire transfer of tens of thousands of dollars cleared.

“I just don’t know if they’re going to cancel the wire transfer and they hadn’t said anything about it and we couldn’t get through when we called,” said the man, who asked not to be identified. “So, we’re just kind of scrambling and I figured I’d just come by here since I’m not too far.”

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He said that when the check clears, “I’ll probably look into other institutions to put money.” He said he wasn’t too worried because he had insurance on the transaction.

Two startup founders waited for a representative to respond to their knocking.

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“After this, we’re putting our money in multiple banks,” one said to the other. “Us too — if we’re still around,” the other said.

The men declined to provide their names, only telling CNBC that they were founders of separate small startups.

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Another startup exec told a representative that he made a transaction at 8:30 a.m. The bank employee said he’d missed the 8:15 cutoff time to have a transaction processed. Looking defeated, the man bowed his head, saying “You can understand the stress I’m in — this is our only bank.”

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“I understand,” the representative said, “There’s a sense of urgency from all of us and each day we’ll know more so, there’s that comfort.”

Spotting the representative, another client approached her and said, “We tried to call the number but couldn’t get through,” referring to a customer service line posted in the company’s press release. The bank employee apologized and promptly closed the door.

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Some people were showing up just for photos and selfies. At the Menlo Park branch, one person, wearing a Patagonia jacket, posed for a picture in front of the SVB logo. When asked if he was a customer, he laughed and said, “I used to be.” 

CNBC’s Rebecca Smith contributed to this report.

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WATCH: The economic consequences of SVB

The economic consequences of SVB are going to make FTX look like child's play, says RSE Ventures' Higgins



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Lyft CEO and president to step down, former Amazon exec David Risher named as replacement

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Lyft corporate shake-up: Is this an opportunity to buy the stock?
Lyft‘s cofounders, CEO Logan Green and president John Zimmer, will soon step back from their day-to-day roles, the company announced on Monday.

David Risher, a former retail executive at Amazon, will be CEO of the ridesharing company beginning April 17, when Green will step aside to serve as chair of the board. Zimmer will transition out of his role on June 30 to serve as vice chair of the Lyft board. Lyft’s current chairman Sean Aggarwal will step down from his post but will remain on the board, the company said

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Lyft shares rose around 5% after hours on the news.

Green and Zimmer founded Lyft in 2012 and took the company public in 2019. Lyft shares have fallen more than 70% in the last year.

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“I am honored to step into the CEO role at such an important moment in the company’s history, and am prepared to take this business to new levels of success,” Risher said in a statement.

Confetti falls as Lyft CEO Logan Green (C) and President John Zimmer (LEFT C) ring the Nasdaq opening bell celebrating the company’s initial public offering (IPO) on March 29, 2019 in Los Angeles, California. The ride hailing app company’s shares were initially priced at $72.
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Risher joined Amazon in 1997 as its first vice president of product and store development. He was a top lieutenant of Amazon founder and executive chairman Jeff Bezos, and went on to serve as senior vice president of marketing and merchandising before exiting the company in 2002. Risher has been on Lyft’s board since 2021.

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— CNBC’s Annie Palmer, Laura Batchelor and Deirdre Bosa contributed to this report.



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Amazon seller consultant admits to bribing employees to help clients; will plead guilty

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An influential consultant for Amazon sellers admitted Monday to bribing employees of the e-commerce giant for information to help his clients boost sales and to get their suspended accounts reinstated.

Ephraim “Ed” Rosenberg wrote in a LinkedIn post that he will plead guilty in federal court to a criminal charge, stemming from a 2020 indictment that charged six people with conspiring to give sellers an unfair competitive advantage on Amazon’s third-party marketplace. Four of the defendants have already pleaded guilty, including one former Amazon employee who was sentenced last year to 10 months in prison.

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Rosenberg, who’s based in Brooklyn, is a well-known figure in the world of Amazon third-party sellers. He runs a consultancy business that advises entrepreneurs on how to sell products on the online marketplace, and navigate unforeseen issues with their Amazon account. Rosenberg’s Facebook group for sellers, ASGTG, has over 68,000 members, and he hosts a popular conference for sellers each year.

“For a time, some years ago, I began to obtain and use Amazon’s internal annotations — Amazon’s private property — to learn the reasons for sellers’ suspensions, in order to assist them in getting reinstated, if possible,” wrote Rosenberg, who is due to appear in U.S. District Court in Seattle on March 30, for a change of plea hearing, according to court records. “On some occasions, I paid bribes, directly and indirectly, to Amazon employees to obtain annotations and reinstate suspended accounts. These actions were against the law.”

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As recently as last month, in LinkedIn messages to CNBC, Rosenberg denied prosecutors’ allegations, calling the case a “conspiracy” and claiming he was framed. On Monday, Rosenberg said he “regrets” his involvement in the bribery scheme.

“In the course of this case, I have made some public statements about this prosecution and the indictment,” Rosenberg said. “Those statements are not accurate and I disavow those statements. This statement I am making now is accurate and truthful and I will continue to stand by it.”

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Since at least 2017, prosecutors allege Rosenberg and other consultants allegedly bribed Amazon employees to leak information about the company’s search and ranking algorithms and to share confidential data on their competition in the marketplace. In all, the individuals allegedly paid $100,000 worth of bribes to employees and reaped more than $100 million in competitive benefits, the DOJ said.

In 2018, Amazon fired four employees in India who were allegedly connected to the bribery scheme.

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Previously unsealed court documents said Rosenberg allegedly sent a “veiled threat” to an Amazon employee at the company’s Seattle headquarters as part of the bribery scheme, Bloomberg reported. The documents also detailed defendants’ elaborate efforts to dodge detection by authorities, including allegedly stuffing a llama-shaped ottoman with cash believed to be bribes, according to Bloomberg.

Rosenberg is part of what’s become a sizable industry in helping sellers navigate the complexities and chaos of the Amazon marketplace, where some 2 million sellers are responsible for more than half of the goods sold on the site. Amazon launched its online marketplace in 2000, allowing everyone from established brands to mom-and-pop shops to sell products.

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While the marketplace has helped Amazon haul in tens of billions of dollars in sales, it’s also become a notorious host to counterfeit, unsafe and expired goods. Behind the scenes, scammers have for years resorted to illicit tactics to squash competitors, artificially boost their listings or bypass Amazon’s marketplace rules.

Amazon has said it invests hundreds of millions of dollars per year to ensure products are safe and compliant. The providing of internal data to sellers by employees violates Amazon’s seller policies and code of conduct.

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Rosenberg said attempts to bribe Amazon employees are “wrong and criminal.”

“No one should pay bribes to Amazon employees to provide private Amazon information,” Rosenberg wrote on Monday. “If it is apparent that internal information has been illegally leaked, no one should use it. Nor should anyone pay any Amazon employees for any other special favors regarding a seller’s account.”

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An attorney for Rosenberg declined to comment.

An Amazon spokesperson told CNBC in a statement that it has systems in place to detect suspicious behavior and teams that work to stop prohibited activity on the marketplace.

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“Amazon is grateful to have worked with federal authorities in their thorough pursuit of this case,” the spokesperson said. “There is no place for fraud at Amazon, and we will continue to hold bad actors accountable.”

WATCH: Amazon Marketplace failed in China. Here’s why

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Binance and founder Changpeng Zhao violated compliance rules to attract U.S. users, CFTC alleges

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The Commodity Futures and Trading Commission filed a complaint against crypto exchange Binance, its co-founder, Changpeng Zhao, and its former chief compliance officer, Samuel Lim, alleging that Binance actively solicited U.S. users and subverted the exchanges own “ineffective compliance program,” according to a filing in Illinois federal court Monday.

The filing has the potential to upend the exchange’s operations and is potentially just the first salvo in a regulatory crackdown on the world’s largest crypto exchange. Beyond disgorgement and any monetary costs, the CFTC filing asked the court to impose further relief, including trading and registration bans.

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The regulator alleged that Binance, Zhao, and Lim violated eight core provisions of the Commodity Exchange Act, including laws that require controls “designed to prevent and detect money laundering and terrorism financing.”

Just days prior to the CFTC filing, CNBC reported on how Binance employees worked to subvert the exchange’s compliance controls in China, using some of the same techniques that the CFTC alleges Binance to solicit U.S. users.

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Zhao and Lim allegedly “actively cultivated lucrative and commercially important ‘VIP’ customers, including institutional customers, located in the United States,” the complaint said.

“Today’s enforcement action demonstrates that there is no location, or claimed lack of location, that will prevent the CFTC from protecting American investors. I have been clear that the CFTC will continue to use all of its authority to find and stop misconduct in the volatile and risky digital asset market,” CFTC chair Rostin Benham said in a statement.

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Binance and Zhao took steps to purposefully obscure where the exchange’s subsidiaries were located, the regulator said. This was part of a larger strategy that Zhao said was an effort to “keep countries clean,” the regulator alleged in the filing.

A key part of Binance’s alleged effort to generate fees and solicit U.S. users was the exchange’s VIP program, for high net worth individuals, the CFTC filing said.

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“Binance is aware of its VIPs’ identities and geographic locations because Binance monitors its sources of transaction volume and fee-based revenue as a matter of course in conducting its operations,” the CFTC complaint alleges.

Binance’s VIPs were offered special privileges when law enforcement agencies pursued them or froze their assets, the CFTC alleged, claiming Binance gave VIPs a heads up or suggested they take their assets off the platform.

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“Do not directly tell the user to run,” Binance instructed its VIP team, the filing alleged. “If the user is a big trader, or a smart one, he/she will get the hint.”

CNBC previously reported on how Binance’s customer service and VIP representatives counseled users in mainland China on how to evade Binance’s compliance systems. The use of virtual private networks and alternative non-state documents was advised by some volunteers and employees to mainland Chinese traders. The CFTC filing alleges that Binance engaged in similar activity for its U.S. users.

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“But as best we can we try to ask our users to use VPN or ask them to provide (if there are an entity) non-US documents. On the surface we cannot be seen to have US users but in reality we should get them through other creative means,” Lim told a Binance employee in 2020 according to the filing.

Lim allegedly advised against outright fraud but encouraged “creative means” to sidestep regulations. Binance “can encourage them to be a non kyc account,” Lim. KYC stands for know-your-customer, a set of principles that guide anti-money laundering programs for financial institutions and are a key part of fighting terrorist and illicit financing.

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“We have made significant investments over the past two years to ensure we do not have US users active on our platform,” a Binance spokesperson said in a statement, calling the complaint “unexpected and disappointing.”

Zhao’s attorney did not respond to a request for comment. But, Zhao posted a tweet that said “4” in an apparent response to the CFTC filing.

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The number four is a call to Binance’s devoted international userbase to dismiss negative publicity about the exchange as “fake news.”

“The best path forward is to protect our users and to collaborate with regulators to develop a clear, thoughtful regulatory regime,” the Binance statement continued.

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